Terms and Conditions
These terms govern your use of the Crown & Willoww website and your visit to our venue at 88 Crown Street, Surry Hills NSW 2010, Australia.
Acceptance of Terms
Binding Agreement. Your use of the Crown & Willoww website or venue constitutes acceptance of these terms and conditions.
By accessing any part of this website, making a reservation, or entering the Crown & Willoww restaurant, poker lounge, or card lounge, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use the website or enter the venue.
We may update these terms at any time. Continued use of the website or venue after changes are posted means you accept the revised terms. It is your responsibility to review this page periodically for updates.
Venue Access and Conduct
General Conduct
Guests must behave respectfully and follow staff instructions at all times. Crown & Willoww is a restaurant and offline poker venue, and we expect all visitors to contribute to a safe and welcoming atmosphere.
- No disruptive, threatening, or abusive behaviour.
- A reasonable dress code may apply; please dress appropriately for a restaurant and card lounge environment.
- Management reserves the right to refuse entry or ask any guest to leave if their conduct is unacceptable.
Reservations and Arrival
Reservations are recommended and subject to availability. To help us provide the best experience for all guests, please plan your visit carefully.
- Please arrive on time for your reservation.
- Late arrivals may lose their table, especially during busy periods.
- Cancellations should be made in advance so we can offer the table to other guests.
Offline Poker and Card Lounge Rules
Social Play Only
All poker and card games at Crown & Willoww are strictly social and in-person. Our poker lounge and card lounge exist for enjoyment, conversation, and friendly competition.
Important restrictions: no money, payments, betting, prizes, or payouts are involved in any game. Chips are used only as table props to support the social experience. There is no online gambling or remote play at Crown & Willoww.
Table Etiquette
Players must follow standard card table etiquette to keep the experience pleasant for everyone.
- Respect other players, staff, and the venue.
- No cheating, collusion, or unfair play.
- Follow dealer instructions and table rules at all times.
- Keep chips and cards on the table and handle them appropriately.
Intellectual Property
Ownership. All content on this website is owned by Crown & Willoww or its licensors.
This includes all text, images, logos, graphics, design elements, and the overall Swiss information system used across the site. You may not reproduce, distribute, modify, or use any content from this website without prior written permission from Crown & Willoww.
- All trademarks, service marks, and trade names are protected.
- Unauthorised use of website content may violate copyright, trademark, and other laws.
- You may share links to our pages, but you must not imply endorsement without permission.
Limitation of Liability
Disclaimer. Crown & Willoww is not liable for certain damages arising from use of the website or venue, to the extent permitted by Australian Consumer Law.
We are not liable for indirect, incidental, special, or consequential loss, including loss of profits, data, or goodwill, arising from your use of the website or your visit to the venue. Crown & Willoww is not responsible for personal belongings brought onto the premises.
Nothing in these terms excludes or limits any consumer guarantee or right that cannot be excluded under Australian Consumer Law.
Governing Law
Jurisdiction. These terms are governed by the laws of New South Wales, Australia.
The courts of New South Wales have exclusive jurisdiction over any dispute arising from or related to these terms or your use of the website or venue. Any legal proceedings will be resolved in accordance with Australian law.
Changes to Terms
Updates. We may revise these terms from time to time.
When we make changes, we will post the updated terms on this page and update the effective date shown at the top of the document. The current effective date is 10 September 2026.
- Changes will be posted on this page.
- The effective date will be updated to reflect the latest revision.
- Continued use of the website or venue after changes constitutes acceptance of the revised terms.
Contact Information
For questions about these terms, contact us using the details below.