Crown & Willoww

Legal Information

Privacy Policy

Crown & Willoww is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you dine with us, visit our card lounge, or participate in offline poker.

Summary

At a Glance

We collect only the personal information necessary to provide our restaurant and offline poker services. We do not sell your information. You have rights to access, correct, and request deletion of your data.

  • Information is used for reservations, service improvement, and legal compliance.
  • Offline poker participation involves no financial data collection.
  • Contact us at [email protected] for any privacy concerns.

Collection

Information We Collect

Reservation and Dining Information

When you make a reservation or dine with us, we collect your name, contact details, dietary preferences, and any special requests. This information is used solely to manage your booking and enhance your dining experience.

  • Name and phone number are required for reservation confirmation.
  • Dietary preferences are optional and used to accommodate needs.
  • We do not collect payment information; all transactions are handled by third-party processors.

Offline Poker and Card Lounge Information

For participation in offline poker and card lounge activities, we may collect your name and contact details for event registration and safety purposes. We do not collect any financial information or betting history.

  • Registration for poker evenings requires name and email.
  • No data is collected about chip counts or game outcomes.
  • CCTV may be used for security in public areas, in accordance with law.

Usage

How We Use Information

We use your personal information to provide and improve our services, communicate with you about reservations and events, comply with legal obligations, and ensure the safety of our venue.

  1. 01 Reservation management and confirmation.
  2. 02 Responding to inquiries and feedback.
  3. 03 Sending event invitations for offline poker evenings, with your consent.
  4. 04 Legal compliance, including health and safety regulations.

Disclosure

Disclosure of Information

Third-Party Service Providers

We may share your information with trusted service providers who assist us in operating our restaurant and card lounge, such as reservation platforms and IT support. These providers are contractually obligated to protect your information.

  • Reservation system providers process booking details.
  • IT and security providers may access data for maintenance.
  • We do not sell personal information to any third party.

Legal and Safety Disclosures

We may disclose information if required by law, to protect the rights and safety of our guests and staff, or to respond to lawful requests from authorities.

  • Compliance with court orders or legal processes.
  • Prevention of fraud or security incidents.
  • No disclosure for marketing purposes.

Security

Data Storage and Security

We store personal information on secure servers located in Australia. We implement reasonable technical and organisational measures to protect against unauthorised access, alteration, or disclosure.

  • Data is encrypted in transit and at rest.
  • Access is restricted to authorised personnel.
  • We retain information only as long as necessary for the purposes described or as required by law.

Your Rights

Access, Correction, and Deletion

You have the right to request access to the personal information we hold about you, to ask for corrections if it is inaccurate, and to request deletion under certain circumstances.

  • Requests can be made via email to [email protected].
  • We will respond within 30 days as required by the Australian Privacy Act.
  • Proof of identity may be required to process requests.

Card Lounge

Privacy in the Card Lounge

Our offline poker evenings are social events. We do not record game outcomes or chip counts. Any photography or video taken during events is for promotional purposes only with your consent, and you may opt out at any time.

  • No financial data is collected during poker.
  • CCTV in public areas is for security only.
  • Consent for photography is obtained separately.

Contact

Contact for Privacy Inquiries

For any privacy-related questions, requests, or complaints, please contact our Privacy Officer using the details below. We aim to respond within 5 business days.

Revisions

Policy Changes and Revision History

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date. Material changes will be communicated via a notice on our website.

Revision history for the Crown & Willoww Privacy Policy
Version Date Summary of Changes
1.0 10 September 2026 Initial publication of the Crown & Willoww Privacy Policy.